Staying Safe When Hiring Home Service Professionals

Your safety matters—whether you're a customer inviting someone into your home or a professional visiting a new location. Here's how Zilroo helps keep everyone safe, and what you can do to protect yourself.

For Customers

Keep communication on platform. Your phone number and full address stay private until you hire. Chat in-app so there's a record of your conversation.

Verify before hiring. Check profiles, reviews, and ratings. If something feels off, trust your instincts. You can always choose a different professional.

Share your address only after hiring. Pros see your parish and area at the quote stage. Your exact address is shared only when you've made a hiring decision.

Be present or have someone there. For safety and clarity, have someone at home during the job when possible.

For Professionals

Meet in a safe space. If a job feels unsafe or the location is unclear, contact support before proceeding.

Communicate professionally. Clear communication builds trust and reduces misunderstandings.

Report issues. If you experience harassment, fraud, or unsafe conditions, contact us immediately. We take all reports seriously.

For Everyone

• Stay on platform – Don't move to WhatsApp or phone until the job is confirmed
• Document the work – Photos before and after help with reviews and any disputes
• Report problems – Our support team is here to help resolve issues

Learn more about Trust & Safety on Zilroo.