Privacy Policy

Last updated: February 2025

Zilroo ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform to connect with skilled professionals in Jamaica.

1. Information We Collect

We collect information you provide directly when using Zilroo:

Account information: Name, email address, password, and profile details when you register.
Job requests: Job descriptions, photos, location (parish and area), property type, budget preferences, and urgency.
Contact details: Phone number and preferred contact method (used only within our platform).
Messages: All in-app messages between you and professionals.
Reviews and ratings: Feedback you leave after job completion.
Professional profiles: For pros, we collect business details, specializations, service areas, and work photos.

2. How We Use Your Information

We use your information to:

Connect customers with professionals who can help with their requests
Enable secure, in-platform communication
Display your profile and job history to relevant users
Send you notifications about quotes, messages, and job updates
Improve our platform, support, and user experience
Comply with applicable laws and enforce our terms

3. Privacy Protections

Phone numbers: Your phone number is never shared with other users. All communication happens through our platform.

Address: Professionals only see your parish and general area until you hire them. Your exact address is shared only after you confirm a hire.

In-app messaging: We store messages securely and use them to support disputes or inquiries when necessary.

4. Information Sharing

We do not sell your personal information. We may share information only:

With professionals you invite or hire, as needed to complete a job
With service providers (e.g., hosting, analytics) under strict data protection agreements
When required by law or to protect our rights and safety

5. Data Security

We use industry-standard measures to protect your data, including encryption and secure storage. No system is completely secure; we ask that you use a strong password and keep your account credentials private.

6. Cookies and Analytics

We may use cookies and similar technologies to improve your experience, remember your preferences, and understand how our platform is used. You can manage cookie settings in your browser.

7. Your Rights

Depending on applicable law, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict certain processing

To exercise these rights or ask questions about your data, contact us at support@zilroo.com.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You may request account deletion at any time.

9. Children

Zilroo is not intended for users under 18. We do not knowingly collect personal information from children.

10. Changes

We may update this policy from time to time. We will notify you of material changes via email or a notice on our platform. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: support@zilroo.com

Zilroo — Jamaica

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