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Last updated: October 10, 2026
Zilroo ("we", "our", or "us") operates this platform and acts as the data controller for personal information described here. This policy explains what we collect, how we process it, who we share it with, and your choices when you use Zilroo to connect with skilled professionals in Jamaica. For rules of use, see our Terms of Use.
We collect information you provide directly and information generated when you use Zilroo:
"Processing" includes collecting, storing, retrieving, using, disclosing, updating, and deleting personal information. We process data only where we have a lawful basis under applicable law (for example: to perform our contract with you, for our legitimate interests in operating a safe marketplace, where you have given consent, or where the law requires it). Depending on the situation, purposes include:
We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement. Professional verification decisions may involve human review. Messages and photos sent in chat are checked automatically for contact details and content that breaks our messaging rules. A blocked item is not delivered, and we keep a record that it was blocked. Any restriction of an account for repeated violations is decided by a person.
Data is processed on secure cloud infrastructure. Our primary database, authentication, encrypted file storage for uploads (for example profile and verification images), realtime delivery of messages, and transactional email for account security (such as email confirmation and password reset) are provided through Supabase (or successor providers with equivalent commitments). Transactional email about marketplace activity (such as new quotes, hire confirmations, or job invitations) is delivered using Resend as our email sending provider; Resend processes your email address and the content needed to deliver those messages. The public website and application may be hosted with providers such as Vercel or equivalents; they process technical data needed to serve traffic.
In practice, we use your information to:
Payments: When in-app payments are enabled, we use payment data to collect job payments, hold funds in escrow, release payouts to professionals, handle refunds and disputes, prevent fraud, and comply with financial regulations. Customers' card details and professionals' payout bank details are handled by our payment processor; we do not store full card or bank account numbers on our servers.
Phone numbers: Your phone number is not shown to other users for messaging outside the platform. Communication is intended to stay on Zilroo.
Address: Professionals typically see parish and general area until you hire; fuller address details are shared only as needed after a hire, as described in the product flow.
In-app messaging: We store messages securely and may use them to support disputes, safety reviews, or inquiries when necessary.
Verification images: ID and selfie images submitted for professional verification are used only for identity review and related compliance; they are not used as profile photos for customers to browse.
We do not sell your personal information. We may share information only as follows:
We use industry-standard measures to protect your data, including encryption in transit, access controls, and secure storage through our providers. No system is completely secure; we ask that you use a strong password and keep your account credentials private.
If we become aware of a personal data breach that is likely to affect your rights, we will notify you and regulators when required by applicable law.
We use cookies and similar technologies that are necessary to keep you logged in, protect the site, and remember essential preferences. We may also use analytics or performance cookies to understand how the platform is used. You can control cookies through your browser settings; disabling essential cookies may affect how the site works.
Depending on applicable law (including data protection law in Jamaica and elsewhere), you may have the right to:
To exercise these rights or ask questions about how we process your data, contact us at support@zilroo.com. We may need to verify your identity before fulfilling certain requests.
If you are in Jamaica and believe we have not handled your personal information properly, you may also contact the Office of the Information Commissioner (or any successor oversight body responsible for privacy under Jamaican law).
We retain your information for as long as your account is active, as needed to provide services, resolve disputes, meet legal and regulatory requirements, and defend claims. Verification-related records may be kept for a period consistent with trust and safety and legal obligations. Account deletion requests deactivate access immediately and permanently erase the account after a short review window (typically 14 days), unless blocked by open disputes, escrow, payouts, or similar obligations. Some information may be retained where the law requires or permits.
Videos sent in chat are deleted automatically to limit how much we store: about 90 days after the job is completed or cancelled, or about 180 days after the video was sent if the job never started. The message and any photos stay in the conversation. Videos on a job that is in progress or has an open dispute are not deleted.
Zilroo is not intended for users under 18. We do not knowingly collect personal information from children.
We may update this policy from time to time. We will notify you of material changes via email or a notice on our platform. Continued use after changes constitutes acceptance where permitted by law.
For privacy-related questions, including how we process your data, or to exercise your rights, contact:
Email: support@zilroo.com
Zilroo, Jamaica
Where we enable optional services, we may use Upstash (or similar) for rate limiting; that can involve short-lived storage of identifiers such as IP address or hashed keys to enforce per-minute limits on certain routes. If rate limiting falls back to our database, similar limits may be recorded there instead.
Data may be stored or processed in jurisdictions where those providers operate (which may include outside Jamaica). We use contractual and technical safeguards appropriate to the sensitivity of the information.
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